Privacy Policy
Hope & Healing Integrative Mental Health Group
Last Updated: June 12, 2026
At Hope & Healing Integrative Mental Health Group (“Hope & Healing,” “we,” “our,” or “us”), protecting your privacy and personal health information is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or access our counselling services, including virtual therapy sessions.
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By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
Personal Information
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Full name
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Email address
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Phone number
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Mailing address (if provided)
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Date of birth
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Emergency contact information
Health Information
As part of providing counselling and psychotherapy services, we may collect personal health information, including:
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Mental health history
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Medical history relevant to treatment
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Session notes and treatment plans
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Assessment results
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Payment and insurance information (if applicable)
Website Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Cookies and analytics data
How We Use Your Information
Your information may be used to:
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Schedule and manage appointments
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Provide counselling and psychotherapy services
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Conduct secure online sessions
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Respond to inquiries and consultation requests
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Process payments and insurance claims
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Maintain client records as required by professional standards and applicable law
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Improve website performance and user experience
We only collect information necessary for the purposes above.
Virtual Counselling & Secure Online Sessions
Hope & Healing offers online counselling sessions through secure, encrypted video platforms designed to protect confidentiality.
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Measures we take include:
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End-to-end or industry-standard encryption where available
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Password-protected sessions and devices
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Secure storage of records and communications
While we take reasonable safeguards to protect your information, no internet transmission or electronic storage system can be guaranteed 100% secure.
Clients are encouraged to:
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Attend sessions in a private space
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Use a secure internet connection
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Protect their own devices with passwords and updated software
Confidentiality & Limits to Confidentiality
Your personal and health information is kept confidential except where disclosure is required or permitted by law.
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Examples may include:
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Risk of serious harm to yourself or others
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Suspected abuse or neglect of a child or vulnerable person
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Court orders or legal requirements
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Professional regulatory obligations
These limits to confidentiality will also be reviewed during the informed consent process before treatment begins.
Confidentiality & Limits to Confidentiality
Your personal and health information is kept confidential except where disclosure is required or permitted by law.
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Examples may include:
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Risk of serious harm to yourself or others
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Suspected abuse or neglect of a child or vulnerable person
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Court orders or legal requirements
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Professional regulatory obligations
These limits to confidentiality will also be reviewed during the informed consent process before treatment begins.
Information Sharing
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
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Authorized healthcare providers (with consent where required)
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Insurance providers for billing or claims
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Secure payment processors
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Technology providers supporting our secure systems
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Legal or regulatory authorities, when required by law
Cookies & Analytics
Our website may use cookies and analytics tools to improve functionality and understand website usage.
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Cookies may be used to:
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Remember preferences
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Monitor website traffic
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Improve site performance
You can disable cookies through your browser settings, though some features may not function properly.
Data Storage & Retention
We store client records securely and retain them in accordance with applicable legal, ethical, professional and regulatory requirements governing mental health professionals in Ontario.
Your Privacy Rights
You may have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Withdraw consent for certain uses of information (subject to legal or professional limitations)
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Ask questions about how your information is handled
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
PHIPA
Changes to This Privacy Policy
Hope & Healing Integrative Mental Health Group is committed to protecting personal information and personal health information in accordance with applicable privacy legislation, including Ontario Personal Health Information Protection Act (PHIPA).
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
Hope & Healing Integrative Mental Health Group
Email, Website, or (289) 302-1356
If you have questions or concerns about this Privacy Policy or your personal information, please contact us.